Company Profile

*JOB SUMMARY* We're seeking a strategic and data-driven Senior Analyst to join our Voice of Customer (VoC) Program team at Baylor Scott & White Health in the Customer Experience Office. In this role, you will turn customer feedback into actionable insights that shape organizational strategy and elevate the customer experience. You'll lead the analysis of qualitative and quantitative customer experience feedback data across VoC channels, support the development of experience OKRs and strategy ...

JOB SUMMARYWe're seeking a strategic and data-driven Senior Analyst to join our Voice of Customer (VoC) Program team at Baylor Scott & White Health in the Customer Experience Office. In this role, you will turn customer feedback into actionable insights that shape organizational strategy and elevate the customer experience. You'll lead the analysis of qualitative and quantitative customer experience feedback data across VoC channels, support the development of experience OKRs and strategy drivers, ...

*About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering ...

About UsHere at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional ...